Use data to personalize the customer

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In other words, there was a retention of 90% of customers in the period analyzed. That's a great number. How to increase customer retention rate? Now that you know what the customer retention rate is, how important it is and have seen how simple it is to calculate, the time has come to understand how to increase it. See the tips we have put together to help you with this: 1- Understand your customers Before implementing any strategy, it is.


essential to understand who your customers are, their needs, desires Phone Number List purchasing behaviors . Conduct market research, collect feedback regularly and analyze data to obtain valuable information that will be useful in your strategy. 2- Offer great service Exceptional customer service is one of the keys to.




retention, after all, no one likes to be treated with disrespect or a lack of interest. Train your team to be helpful, responsive and courteous. Resolve problems and complaints quickly and make sure your audience feels valued. 3- Personalize the purchasing journey  experience. Recommend products or services based on their purchase histories, send personalized and relevant communications such as birthday emails or exclusive offers. 4- Invest in active communication Keep your customers informed about updates, special offers and relevant news through different.